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Customer Success Manager

Do you want to be part of a fast-paced, startup environment? Customer Success Managers on the Likeable Local team execute every element of the day-to-day work for small business customers. You will be responsible for the up keep and satisfaction of customers on a daily basis. Program Managers are responsible for managing Facebook advertising campaigns and composing content.  Customer Success Managers report directly to the Product Manager of Likeable Local.

Experience: 1-2 years of Customer Service experience

Location: Portland, ME

Roles and Responsibilities: Social media is an ever-changing field, so although you will have some routine responsibilities, your role is going to require you to adapt slightly every now and then. However, this list should give you a good idea of what your day-to-day obligations will be:

Respond to customer requests in regards to Likeable Local and social media. Responsible for composing Facebook content for customers on an ongoing basis. Create and Manage Facebook Advertising campaigns for every customer. Maintain ongoing relationships with each customer via phone and email

Skills/Knowledge: In order to be successful in this position, you need to possess certain skills/qualities: Strong customer service skills (over the phone). Strong verbal and written communication skills. Ability to multi-task and work under pressure. Experience with Facebook Advertising. Proficient in Microsoft Office Suite: PowerPoint, Word and Excel. Strong time-management and organization skills. An enthusiastic and outgoing personality. Ability to problem solve.

Likeable Local offers an integrated software solution that allows small businesses to create, enhance and manage their social media presence.  Likeable Local was founded in 2012 as a spin-off of Likeable Media, a highly successful social media marketing firm, and has a fully developed and deployed product that integrates with Facebook and Twitter.  The software is sold on a subscription basis, allowing for attractive recurring revenue economics, and is already being used by a growing customer base in its initial vertical, dentists, as a result of a strategic partnership with Henry Schein.

Likeable Local has developed and deployed a full service software solution that incorporates four main components: content publisher, ad buyer, tab creator and an offline marketing kit.  Along with full analytics, Likeable Local also offers education and training, giving small businesses the tools they need to take control of their social media presence.

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